Why Choose Masterpiece Express?
1. Committed to Quality
We only work with the world's best carriers, because quality, flexibility and reliability of service is crucial to our customers.
So it is crucial to us.
2.Create Amazing Experiences
Providing outstanding service is at the heart of the Masterpiece philosophy, we want to make a real difference to our customers.
We believe in understanding our customers and offering exceptional, personalised customer care. We are experts so our customers don’t need to be.
3.Putting People First
At Masterpiece we believe in collaboration and a vibrant, lively workplace.We never forget that behind every parcel is a human being. We believe in treating people like people, and respecting employees, suppliers and most importantly customers. From the top down and back again. We believe that a commitment to people makes the difference.
We encourage collaboration, we encourage initiative, we nurture creativity, and we love a good idea. Our open-plan workspaces help our teams work together, fostering collaboration to find solutions to issues that arise. We believe in working together to make our service the best it can be.
4.Listen to what people are saying. Welcome Feedback.
At Masterpiece we're always listening and we're always learning. That’s why feedback is
so important to us, it helps us continually improve our service and we engage both
customers and staff in the process of constant evolution and improvement.
When we receive a positive customer review, the agent that handled the case is always
congratulated. When we get negative feedback, we always investigate, look at what we
could have done better, learn, solve and evolve.
Our teams are incentivised, because we track reviews by case handler, and generously
reward success. And we incentivise staff for the best ideas on our suggestions board.
We call it listening, learning… then earning.
5.Provide COVID-19 courier service
Contactless pick-up and delivery – If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email. We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures.
Personal Effects & Care packages – If you wish to send care packages or important supplies to family and friends in the UK or even overseas then we can provide both appropriate packing and shipping options.
Unplanned Student Departures – All our service centres can help students who have found that their place of learning has been closed early. Whether in the UK, or having returned to a home country elsewhere, we offer a seamless solution for personal possessions needing collection, packing and sending on and can even help arrange goods to be stored until students can return if required.